To enhance customer experience, service accuracy and efficiency, PTCL has arranged Nokia automation, analytics and machine learning software. Nokia Service Management Platform (SMP) has significantly reduces the time to resolve customer issues and has been deployed across all the PTCL Contact Centres in Pakistan. The PTCL customers can now enjoy a better overall experience as Nokia SMP constantly improves trouble prediction and resolution capability, whereas reducing customer service costs. Moreover, the PTCL customers can now have an improved quality of experience across internet connectivity, the IPTV and communications services by using Nokia’s software solution. The chief commercial and group strategy officer, Moqeemul Haque, PTCL, has told about that the PTCL committed to digitizing customer experience and reduce customer effort by evocative customer interactions with higher on-the-spot resolution. Our collaboration with Nokia has greatly enhanced our skills and legislative alteration.
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